At Vedant Insurance, we are committed to maintaining the highest standards of customer service.
If you have any queries, concerns, or grievances related to our services, policies, or support, you may reach out to our designated Grievance Officer. We ensure every complaint is addressed promptly, transparently, and effectively.

Grievance Officer Details

Name: Mr. Ramesh Shrivastav
Designation: Grievance Officer – Vedant Insurance
Email: support@vedantinsurance.com

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Complaint Filing Process

If you face any issue with our services, you may follow the steps below to lodge a formal complaint:

1. Step 1 – Contact Customer Support

Before filing a grievance, customers are encouraged to contact our support team for quick resolution.

Email: support@vedantinsurance.com

Response Time: 24–48 working hours

If the issue remains unresolved, proceed to Step 2.

2. Step 2 – Lodge a Formal Grievance

You can register your grievance with the Grievance Officer using the following details:

Email your complaint to support@vedantinsurance.com
with the subject line:
“Grievance – <Your Policy ID / Name>”

Mention the following in the complaint:

Full Name

Contact Number

Policy Number (if applicable)

Detailed description of the issue

Any documents/screenshots supporting your claim

Acknowledgement Time: Within 48 hours
Resolution Time: 7–14 working days depending on complexity

3. Step 3 – Escalation (If Unresolved)

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to the higher authorities within Vedant Insurance.

A dedicated senior review team will evaluate your complaint and respond with a final resolution.

4. Complaint Tracking

Once a grievance is submitted, you will receive a unique complaint reference number on email.
You may use this number to:

Track the progress of your complaint

Request updates

Provide additional information

5. Transparency & Fair Handling

Vedant Insurance ensures:

Fair and unbiased investigation of complaints

Confidential handling of customer information

Timely closure of grievance cases

Documentation of every step for audit and compliance purposes

6. Final Resolution

A complaint is considered resolved when:

The customer receives a written response

Necessary corrective actions are completed

The customer acknowledges the resolution or no further dispute is raised within 14 days